Hashmi Innovations is a full-stack software and digital marketing agency delivering development, branding, and growth solutions built for modern businesses.

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Refund Policy

Last updated: September 24, 2025

At Hashmi Innovations , we aim to deliver high-quality software development, branding, web & mobile apps, e-commerce integrations, and digital marketing services. This Refund Policy explains the conditions under which refunds are provided for services purchased through hashmiinnovations.com.

General Policy

Because our services involve custom work and significant resource allocation, refunds are available only under specific circumstances described below. By engaging our services, you agree to this policy.

Eligibility for Refunds

  • Refunds are considered only if requested within 7 days of the initial payment and before substantial work has begun on the project.
  • If the service has been initiated and significant resources (time, design, development, or third-party tools) have already been invested, refunds will not be granted.
  • No refunds will be issued for completed services, delivered digital assets, or approved project milestones.
  • Please note that consulting hours, domains/hosting, and third-party purchases are non-refundable.

Non-Refundable Services

  • Search engine optimization (SEO), paid ads, and marketing campaigns once launched.
  • Domain name registration, hosting, and SSL certificate purchases.
  • Third-party subscriptions, plugins, or integrations purchased on behalf of the client.
  • Customized design or development work that has already been delivered or approved.

Partial Refunds

In rare cases where work has started but not been completed, we may issue a partial refund after deducting costs for work already performed, resources used, and any third-party charges.

How to Request a Refund

To request a refund, please contact us in writing at info@hashmiinnovations.com. Include your invoice number, project details, and reason for the request. We will review the request and respond within 7 business days.

Refund Processing

If approved, refunds will be processed through the original payment method within 10–15 business days. Any transaction or processing fees charged by payment providers are non-refundable.

Project Cancellation by Us

If we are unable to deliver the agreed services due to internal reasons, a full or partial refund (depending on the work completed) will be offered, or we may provide equivalent service credit.

Complaints Handling Mechanism

If you have any complaints regarding our services, billing, or process, you can reach out to us via the contacts below. We aim to resolve all complaints efficiently and fairly.

  • Email: info@hashmiinnovations.com
  • Phone: +92 335 5779111

Once we receive your complaint, we will:

  1. Acknowledge your complaint within 2 business days.
  2. Investigate and propose a resolution within 7 business days.
  3. If more time is needed due to complexity, we will notify you and keep you updated until the matter is resolved.

Contact Us

If you have questions about our Refund Policy, please reach us at: